Service & Support
Technology For Happiness
Looking beyond the 4 Ps of the marketing mix, we at SALORA understand what sets one product manufacturer different from the other is our capability of extending support and being available to the customer. Our wide network along with the capability to provide a prompt after-sales service is something that differentiates us. We keep the relationship with the customers and take on full responsibility for our products. Our service capabilities not only span across our own brands but also to the products we distribute. We are adept at providing services across Telecom, IT, and Consumer Electronics and lifestyle. Our presence at over 150 locations including even remote towns provides us with the proficiency of servicing our consumers timely. We even offer home service in remote locations.
Services Offered:
End user Interaction
- Collection Point
- Repair / Replacement of accessories
- Resolution of user interface issues
- Minor part replacement like LCD / Connector etc.
Back-end activity
- L3, L4, PBA, Component level troubleshooting & repair
- Stock refurbishment
- Mass scale software upgrades & activity required
- Testing & QC work as requested by manufacturer
Our Service Motto:
- Getting it right for the very first time
- Listening to customers
- Handling complaints in a constructive way
- Being assertive when under pressure
- Communicating clearly
- Making it easier for all colleagues to help customers
Key Competencies:
- Vast experience in after sales service in India
- Company owned service centre network at tier I & tier II cities Pan india
- Also managing third party mobile repair network (CDMA & GSM) Pan india
- Company owned online CRM software for 100 % call tracking & reporting
- Incorporation of highly trained & dedicated technical team
- Fully equipped (include digital & analog GSM tester) state-of-the-art repair tools & diagnostics equipments for all level repairs
- Expertise for all level of repairs and software upgrades
- Systematic online inventory planning with regular cycle count and full stock count on periodic basis
- Located in over 100 cities
- Over 300 service centers across India
- Provide home service in remote locations
- Component level repair capability
Download and Support: